Grievance officer

Last updated: Mon, 28 Sept

Published under rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020, and section 8(10) of the Digital Personal Data Protection Act, 2023.

Contact

Name: Chirag Agarwal

Designation: Grievance Officer, ForU Healthtech Private Limited

Email: foruhealthtech@gmail.com

Phone: +91 95895 98887

Hours: Monday to Saturday, 10 am to 6 pm

Address: Zeta-1, Greater Noida, Uttar Pradesh 201308

What you can complain about

Any problem with For U or a service booked through it: an order, delivery, refund, booking or payment; the conduct of a doctor, chemist, laboratory, collector or rider; content on the Platform; or how your personal data has been handled, including requests to access, correct or erase data or to withdraw consent.

Timelines we commit to

Acknowledgement within 24 hours of receiving your complaint, with a reference number.
Resolution within 15 days. Complaints about unlawful content that concerns you directly are acted on within 72 hours, and content showing a person's private areas or impersonating them within 24 hours.
Data protection requests are completed within the time set by the DPDP Rules and never later than 90 days.

How complaints are handled

Complaints about medical treatment are passed to the doctor concerned, who is professionally responsible; complaints about a medicine or test go to the chemist or laboratory, and we follow up until you have an answer. Serious complaints about a partner can lead to suspension while we review.

If you are not satisfied with our resolution, you may approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, the National Consumer Helpline (1915), the Data Protection Board of India for personal data matters, or the relevant State Medical Council for professional conduct of a doctor.